the Future of Employee Experience
Led cross-functional collaboration to define a 10-year employee experience vision, creating 15 employee journey concepts validating through testing with 70 frontline employees
Experience Designer
Responsibilities
Wireframe
Concept Illustration
Storyboard
Workshop Facilitation
Research Stimuli
Team
Thomas Aldinger, Project Director
Jordan Jones, Design Lead
Thais Senger , Researcher
Shelby Graves, Project Manager
Client
AdventHealth Human Resources
Date
September 2019 – February 2020
In 2019, AdventHealth’s 10-year Vision to become a consumer-focused clinical care company started by identifying key service offerings. The Consumer Strategy department
This was one of the first projects I got into since joining the organization. The team had already narrowed down to 6 initiatives, and was preparing to host a co-creation session with HR leaders to further define commitments and milestones under each initiative. I facilitated two groups on ‘Family From Day One’ and ‘Lighted Career Path’ initiatives.
Then we synthesized the notes and weaved 16 concepts into a storyboard as a journey of a nurse at AdventHealth, from getting hired to promoted to a life as manager. We chose a nurse to cater the core experience to them, and also because a lot of concepts were transferrable to anciliary clinical profession and non-clinical profession.
This was one of the first projects I worked on
Melissa’s Journey / One pager. CMF ‘Journey’
Initiative to Commitments
Storyboard Development
Three feedback sessions with the core team to develop in close alignment. It was a constant back
Co-creating testably different concepts
Low-fidelity storyboard
Feedback Session
Final Prototype
Employee Focus Group
Segmentation – 5 groups
Methodology. Tools created.
Insights & Recommendations
Align corporate senior leadership expectation with frontline reality
Activity to make them guess
What happened afterwards
Timeline Validation in September 2020
Revalidation in 2021 after a year of COVID-19, especially on benefit prioritization